Keep your contact details up-to-date in the Register of Radio Frequencies (RRF)

If you hold a radio licence with Radio Spectrum Management (RSM), it is important that your contact details in the RRF are current and accurate.

RSM sends important information about your licences, annual fee renewals, invoices, compliance matters, and other updates to the contact details recorded in the RRF, especially the email address linked to your account. If any of these details is incorrect, you may miss important communications or payment notices.

This can happen in situations where:

• the original RRF user has left the organisation
• an email address is no longer monitored or valid
• your organisation has changed names or contact details.

We encourage licence holders to regularly review and update their contact details, including email addresses, phone numbers, and billing information. Where possible, businesses should use a shared company email address rather than a personal email address. We also recommend adding more than one contact email address where appropriate, so communication can still be received if one contact becomes unavailable.

If you need to update your contact details, visit:

Update your client record.

If the original RRF user is no longer with your organisation and you need to become a user in the RRF, visit:

Log in to the Register of Radio Frequencies (RRF).

If you need help updating your details or becoming a registered user, contact us on 0508 RSM INFO (0508 776 463) or by email to: info@rsm.govt.nz.

Keeping your contact details up to date helps ensure you continue receiving important information from RSM and avoid missing licence related communications or payments.