Contact us

We’re here to help you with enquiries about radio spectrum management.

On this page

Feedback and enquiries

If you have general questions or need assistance you can email us, use our form or call us. We are available Monday to Friday, 8:30am to 5pm (excluding public holidays).

Email: info@rsm.govt.nz

Feedback, complaints and enquiry form

We aim to respond within 2 business days.

Phone: 0508 RSM INFO (0508 776 463)

Complaints

If you are unhappy with Radio Spectrum Management (RSM) services or processes, you can submit a formal complaint. Complaints may include issues with the timeliness, quality, or communication related to our services.

Feedback, complaints and enquiry form

Reporting Non-Compliance/Interference

Interference is usually due to non-compliance, such as using faulty equipment, operating on incorrect channels, or using devices that don’t meet New Zealand standards. It can affect the quality of your reception or communication, cause a temporary loss of signal, or even prevent reception.

RSM investigates interference reports to the following services:

  • Safety services (e.g., emergency communication systems)
  • Radiocommunication systems
  • Broadcast services like radio and TV

To report non-compliance or interference:

Email: info@rsm.govt.nz or

Complete a Non-Compliance Report

We aim to respond to interference reports within the following timeframes:

  • Broadcasting: Response within 2  business days.
  • Commercial radio: Response within 1 business day.
  • Public safety services: Response within 2 hours.

Licensing Assistance

For inquiries about radio spectrum licences:

Phone: 0508 RSM INFO (0508 776 463)

Available Monday to Friday, 8:30am to 5pm (excluding public holidays)

Email: info@rsm.govt.nz

We aim to respond to your inquiries within the following timeframes:

  • General licensing inquiries: 5 business days
  • Register of Radio Frequencies (RRF) admin requests (for example, client or user updates): 5 business days
  • Technical inquiries: 15 business days
  • RRF technical issues: 15 business days

For license applications, the standard processing times are:

  • Granting a radio licence: 5 business days after confirming your detail
  • Spectrum forms registration: 5 business days after the form has been approved for all concerned parties

Payment Issues

For annual radio licence fee renewals, payment or invoicing assistance:

Phone: 0508 RSM INFO (0508 776 463)

Available Monday to Friday, 8:30am to 5pm (excluding public holidays)

Email: fees@rsm.govt.nz

Report RRF issues or request improvements

If you encounter issues with the Register of Radio Frequencies (RRF) or have suggestions for improvements, let us know.

User Guides

If you want to learn how to use the RRF effectively, access our user guides for step-by-step assistance.

User guides

RRF systems issues and improvement reporting

Our response time is 2 weeks after an issue is reported.

Media Inquiries

For media-related questions or interview requests:

Email: media@mbie.govt.nz

Include “Media Inquiry” in the subject line.

Postal address

Radio Spectrum Management

Ministry of Business, Innovation & Employment

PO Box 2847, Wellington 6140, New Zealand

Language Assistance Available

If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)

For further information or enquiries about Language Assistance Services write to us on LAS@mbie.govt.nz.

Subscribe to receive updates about Language Assistance Services(external link)