Contact us

Contact the Radio Spectrum Management (RSM) team if you have feedback for us, or if you want to make a general enquiry or report non-compliance.

On this page

By phone

In New Zealand, call us on 0508 RSM INFO (0508 776 463)

From overseas, call +64 3 962 2603

Calling us is free within New Zealand. We’re available:

  • 8.30am to 5pm, Monday to Friday

We’re closed on public holidays.

NZ public holidays(external link)

Translation service

If English isn't your first language, we have a free telephone interpreting service available. Interpreters are available for many different languages. Call us after 9.00am, ask for a translator and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.

Video relay service

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)

You can also call us on Skype — our name is NewZealandRadioSpectrum.

By email/online

You can contact us by email on or by using our Ask us a question online form. We’ll do our best to get back to you within 2 working days.

By post

If you’re sending us something by mail, make sure you address it to the relevant part of the RSM team — for example, Licensing, Compliance, or the Registrar.

Our postal address is:

PO Box 2847
Wellington 6140.

Our street address is:

15 Stout Street
Wellington 6011.

By fax

Our fax number is +64 4 978 3162.

Report non-compliance

Use our online form to report any compliance problems we should know about.

Complete a non-compliance report

Media enquiries

For media enquiries, contact the Ministry of Business Innovation and Employment (MBIE) Communications Group


We welcome your opinion. If you have a moment, please complete our Feedback form.

Report RRF issues and improvements

RSM has created a range of user guides to help you with the use of the Register of Radio Frequencies (RRF).

RRF user guides

After reading the guides you continue to have an issue, please report it using the online form.

RRF system issues and improvements reporting form