FAQs on the Register of Radio Frequencies
- What happened to SMART?
- Setting up or accessing an account in the Register
- Online applications
- Payment issues
- Other common questions
What happened to SMART?
SMART simply had a name change. It is now known as the Register of Radio Frequencies (the Register).
Setting up or accessing an account in the Register
How do I set myself up as a new client in the Register?
Depending on whether you have previously been a client in the Register or are a new client, the following interactive form will guide you to the most appropriate option.
How do I activate my account?
A once-only activation code is required to start the process to obtain a logon to the Register. Complete the form to request a new activation code.
Once you receive your activation code, you will be able to choose a logon user name and password of your choice.
How do I engage and pay for an independent engineer?
First you must contact an approved radio engineer and certifier (ARE & ARC) to formally engage them to engineer and certify your application. Rates and method of payment are arranged between you and the independent engineer.
I forgot my User Name and Password, what do I do?
Call our Business Service Centre on free phone 0508 RSM INFO (0508 776 463) or email us at info@rsm.govt.nz with your client ID or client details and we will reset them. We will then send a new User Name or Password to you at the email recorded in your client details
I forgot my Password only, what do I do?
If you have forgotten your password only, you can use the “forgot your password” feature. After answering your secret question, the Register will send you a new temporary password. After you logon with this temporary password you will be asked to change it to one of your choice.
How do I change my details?
To change or maintain your own client details online you will need your User Name and Password. After logging on to the Register, click on the "Logon details" menu then "Change your client details". You can also ring our Business Service Centre on free phone 0508 RSM INFO (0508 776 463) for assistance. There is no fee to change your details.
Who can view my details?
Basic client details are publicly viewable on the Register.
The only exception to this is if you make a written request to the Registrar of Radio Frequencies to withhold residential address details of any manager, rightholder, or holder of a radio licence.
To make your request, write to:
Registrar of Radio Frequencies
PO Box 2847
Wellington
Or email: rsmlicensing@mbie.govt.nz
Online applications
How do I complete an application for a licence?
Applying for a licence requires technical radio spectrum information. We suggest you contact an approved radio engineer (ARE) and approved radio certifier (ARC) to discuss what type of licence you wish to apply for and for them to submit an application on your behalf.
Can I come back to my application later if I don’t know something?
Yes. You can put your application on hold for up to 30 days during the application process before it is submitted. If you wish to discuss any technical aspects of your application with RSM, please phone our Business Service Centre on 0508 RSM INFO (0508 776 463).
Can I get my online application processed urgently?
You will need to contact an approved radio engineer (ARE) or approved radio certifier (ARC) to certify a licence for you. Please advise them of the urgency of your application.
Note: Spectrum licences are registered by the Registrar of Radio Frequencies and will be registered in order of receipt in the Registrars licensing queue.
Can I attach supporting documentation with my online application?
This option is not available to the public, however, you may ask your approved radio engineer (ARE) or approved radio certifier (ARC) to do it for you. Alternatively you can email any documentation to RSM at info@rsm.govt.nz with a request to upload the information on your behalf. Include your licence application number to ensure the information is uploaded correctly.
If I make a mistake in my application, how can I fix it?
If you make a mistake before you submit your application, you can correct the data from the Application Summary screen.
If you have already submitted your application you will have to call or email RSM or your nominated engineer to request cancellation. Contact RSM at 0508 RSM INFO (0508 776 463) or email your request to info@rsm.govt.nz.
Can I make multiple applications?
Only one application can be submitted at a time, but many applications can be submitted consecutively using our Copy Application function in the Register. Each application is deemed to be for a separate licence.
If you have a number of similar applications, use the Copy Application function at the end of entering your first application. This function provides the previous data in a fresh application, which you are then able to modify (e.g. different location or frequency) and then submit as a new application.
You can repeat this procedure as many times as you like per session, but once you log out, the Copy Application function is not available and you will need to start over for any additional licences.
I’ve applied for a licence I don’t need anymore. What can I do?
There are checkpoints throughout the Register application process where you are required to confirm or delete your application. You may delete your online application before submission - it will be removed entirely from the system.
If you have already submitted your application to RSM, you must request a cancellation before your licence is granted. Contact RSM at 0508 RSM INFO (0508 776 463) or email your request to info@rsm.govt.nz.
Can I create multiple User Names for my organisation?
An organisation in the Register can have multiple users associated with it. This means more than one person can logon and manage licences for that organisation. For example there could be a user that manages new applications and another manages annual licence fee payments.
Further information is available in the Register tip “Add more users to manage your licences ”.
Why is the Register requesting multiple contact people for my User Name?
One of the Registers features is the ability for clients to specify multiple contact people to ensure that any communications from RSM are appropriately targeted. The Register makes provision for you to specify licence, payment, legal, interference and technical contact people and enter email addresses and phone numbers for them.
How do I cancel my licence?
Log onto the Register and then click "Manage licences" and then "Cancel radio licence".
Note: if you are modifying an existing licence, a new licence will replace the current licence being modified; there is no need to cancel the current licence as the Register will do this automatically upon granting the new licence with the modifications.
How do I allow additional users in my organisation to manage licences on my behalf?
A step-by-step guide is available for those who want to set up additional users on their account.
Payment issues
How can I pay my annual licence fee?
Online renewal payments can be made by credit/debit card, direct debit, or internet banking (pay by POLi).
To pay by credit card, go to the Register with your User Name and Password then click the "Pay annual licence fees" icon.
To pay by direct debit, you must open a client account. To open an account call our business service centre on 0508 RSM INFO (0508 776 463).
Payment can also be made by cheque, payable to:
Radio Spectrum Management
Private Bag 92061
Victoria Street West
Auckland 1142.
A manual payment fee of $25 will be added to any payment made by cash, cheque, or any other kind of payment other than an electronic payment or any payment by credit card.
Where can I get an invoice?
See the register tip “How to create an invoice in the Register of Radio Frequencies ”.
I’ve paid my fees but I haven’t received my paper licence.
Paper licences are no longer produced. The electronic entry in the Register of Radio Frequencies is the legal record of your licence. If you wish to have a paper copy of the licence for your records, you can print your licence information as an extract.
Can I pay my infringement fee online?
No, at this stage the payments module in the Register is limited to payments for annual licence fees. Read our Compliance Guide for instructions on how to pay your infringement fee.
How can I add a purchase order number?
Clients can add purchase order numbers to prior to creating their invoice online the Register of Radio Frequencies. There are certain requirements for direct debit customers.
Other common questions
Can I lodge an interference complaint online?
No. To initiate the interference complaint process, phone our Business Service Centre, on 0508 RSM INFO (0508 776 463) during business hours.
What can I search using the Register?
You can search the Register for licences or management rights using various search criteria such as location name, frequency range, licensee, licence status. You can also search for client records and Licences to Supply Radio Transmitters. You can also search for client records, Licences to Supply Radio Transmitters and certificates and callsigns.
As a logged in client (using your User Name and Password) you can search for and manage your own licences.
I need more information about the licence on my renewal letter?
You can search by the licence numbers on your reminder letter to view the details of what your licence is for. Go to the Register and "Search Licences " then enter the licence numbers shown on the renewal.
