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The page is not displaying correctly

If you are receiving a “page cannot be displayed” message, try reloading the page to bypass the cache.
 

To reload a page and bypass the cache:

  • Hold the Ctrl key, and press F5, or
  • Hold the Ctrl key, and select the Refresh button on the toolbar

If that does not work you may need to completely clear your cache/temporary internet files.

Below are the steps for several commonly used browsers. If your browser is not listed, please consult the help files for that browser.

 

Internet Explorer (IE)

To find which version of Internet Explorer you are using click Help and then choose About Internet Explorer.

Tip: If you do not see the Help menu, press the Alt key on your keyboard to show the menus.


Internet Explorer 10.x and 11.x

  1. Open Internet Explorer.
  2. Click Tools > Internet Options.
  3. Then click the General tab.
  4. Click the Delete button under Browsing History.
  5. Now place a checkmark on the option Temporary Internet files and website files.
  6. Then click Delete.

Note | It can take several minutes for the cache history to be deleted.


Internet Explorer 9.x

  1. Open Internet Explorer.
  2. Select F12.
  3. Select Ctrl-R.
  4. A pop-up "Are you sure you want to clear browser cache" pops up.
  5. Select Yes.

Note | It can take several minutes for the cache history to be deleted.


Internet Explorer 8.x

  1. Click the Tools menu.
    If you don't see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Temporary Internet Files.
  4. Click the Delete button.
  5. Once the files have been deleted, click OK.

Note | It can take several minutes for the cache history to be deleted.


Internet Explorer 7.x

  1. Click the Tools menu.
    If you don't see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Click the Delete files button.
  4. Click the Yes button in the confirmation window.
  5. Click the Close button.

Note | It can take several minutes for the cache history to be deleted.

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Firefox

To find the version, in Firefox:

  • On Windows - click Help and then click About Mozilla Firefox.
  • On Mac OS X - click Firefox and then click About Mozilla Firefox.

Tip: If you do not see the Help menu, press the Alt key on your keyboard to show the menus.

 

Firefox 15.0x for Windows

  1. Click the Tools menu.
  2. Select Clear Recent History.
  3. Under Time Range to Clear select Everything.
  4. Select the Details checkbox.
  5. Select the Cache checkbox.
  6. Click the Clear Now button.

 

Firefox 3.x and 3.5.x for Mac OS X

  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the Offline Storage section click Clear Now.
  6. Click the OK button.

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Safari

To find the version, in Safari:

  • On Mac OS X click Safari, and then click About Safari.
  • On Windows click Help and then click About Safari.

 

Safari 4.x for Windows

  1. Click on Tools (the gear icon in the toolbar)
  2. Select Reset Safari
  3. Select Empty cache
  4. Click Reset.

Finally exit and relaunch the browser.

 

Safari 4.x for Mac OS X

  1. Click on Safari in the toolbar
  2. Select Reset Safari
  3. Select Empty Cache
  4. Click Reset.

Finally exit and relaunch the browser.

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Google Chrome

To find the version, in Chrome:

  • On Windows click the wrench icon and then click About Google Chrome.
  • On Mac OS X click Opera and then click About Opera.

 

Windows and Linux instructions

  1. Click the wrench icon in the browser toolbar
  2. Select Tools
  3. Select Clear browsing data.
  4. Select the checkbox for 'Empty the cache'.
  5. Select everything in the 'Clear data from this period' select box.
  6. Click Clear browsing data.

 

Mac instructions

  1. Select Chrome > Clear Browsing Data on the menu bar.
  2. Select the checkbox for 'Empty the cache'.
  3. Select everything in the 'Clear data from this period' select box.
  4. Click Clear browsing data.

 

Other browsers

If the browser or version you're using isn't listed here, please see the browser's Help to get instructions on clearing the cache.

Alternatively you might like to try one of our supported internet browsers

Last updated 8 December 2014