Forgot your SMART password?

If you have forgotten your password to access SMART, you can get SMART to send you a new temporary password automatically. You will need to answer a secret question you identified when you first set up your Username and Password.

Step by step guide

Follow these easy steps to get a new temporary password.

When you have reset your password, you will need to logon to SMART and change your temporary password.
 

Step 1

Access SMART and then click [Logon] from the menu bar.

Step 2

From the Logon screen, click the [Forgot your Password] link.
 

Step 3

The Reset My Password screen opens.

Enter your SMART  User Name and then click [Submit].

Tip

• The User Name is the name you chose to activate your client account
• If you have forgotten your User Name as well, please contact our Business Service Centre on free phone 0508 RSM INFO (0508 776 463).

Step 4

You are prompted to answer your Secret Question then click [Submit].

Step 5

You are returned to a blank Logon screen.

A temporary password is sent to your email address. An example of the email is shown in Step 6 below.

Step 6

Retrieve the email from your email system.

Copy and paste the password into SMART as shown in Step 7 below.

Step 7

Enter your User Name and new (temporary) Password then click [Logon].

Step 8

You are prompted to enter a new (permanent) password and confirm before clicking [Submit].

Note

• Passwords are case sensitive. They must be a combination of letters and numbers and at least 7 characters long.

Step 9

You are returned to your homepage. Choose to continue working in SMART or logoff.