SMART tip #9

How to pay pending renewals

If you have started making payment online in SMART at www.rsm.govt.nz/smart by accessing the Fee Payment screen but have not completed your transaction you will have created a pending renewal fee.

You may have done this to download your invoice to seek approval prior to payment, or you may have simply backed out before completing your payment.

You can come back to SMART at any time to complete your payment. To continue making payment of your pending renewals follow the steps below.

Note - you can click on any of the images below to expand to full screen size.

1. Logon to SMART with your Username and Password

2. Select the Pay Annual Licence Fees icon on the home page.

3. The Licence Renewal Search screen will result.

Click on Pending Renewals.

Note - Any licences that are pending renewal will be shown in the Status column as Pend.

4. The Pending Renewals screen will result. Here you will see a list of licence renewals that are due for payment.

Click the Licence Renewal hyperlink for the licences you wish to pay.

5. The Fee Payment screen will result.

Select your payment option from Payment Options drop down box then click on Continue to complete your payment.

You can still select the back button if you wish to exit before making payment.

Note - If you have not created an invoice prior to making payment an invoice will be emailed to you once your payment has been made. This will be at the end of the month for direct debit payments.

6. Depending on your payment option, a Transaction Accepted screen similar to the one below will result.

Please take note of the details so you can reconcile your payments. To print a copy click on the printer friendly icon on the top right of your screen.

Click Continue to exit.

7. You will be returned to the Pending Renewals screen where you can continue to make payment or select Back to exit.