Recent online services outage

On Wednesday a hardware failure brought down our online services, and they were unavailable from 1.20pm Wednesday 18 May to 8.30am Friday 20 May.

We apologise for the inconvenience to our clients.

While our services were unavailable during that time, the data in our systems was never at risk.

We are now taking a hard look at what went wrong technically, and reviewing our internal processes and disaster recovery plans.

We need to ensure we have the right balance between providing a reliable service to clients, and delivering that service at a reasonable cost to the taxpayer.

We appreciate the patience of clients and we will work with you to extend deadlines and reduce the impact of this outage on you.