Forget your SMART password?

Step by step guide

Follow these easy steps to get a new temporary password.

You will need to logon to SMART and change your temporary password
 

Step 1

Access SMART and then click Logon from the menu bar.

Step 2

From the Logon screen, click the Forgot your Password link
 

Step 3

The Reset My Password screen opens

Enter your SMART  User Name and then click Submit

Tip

• The username is the name you chose to activate your client account

Step 4

You are prompted to answer your secret question then click Submit.

Step 5

You are returned to a blank Logon screen and a temporary password is sent to your email address. An example of the email is shown in Step 6 below.

Step 6

Retrieve the email from your email system.

Copy and paste the password into SMART as shown in Step 7 below.

Step 7

Enter your User Name then click Logon.

Step 8

You are prompted to enter a new password and confirm before clicking Submit.

Note

Passwords are case sensitive. They must be a combination of letters and numbers and at least 7 characters long.

Step 9

You are returned to your homepage. Choose to continue working in SMART or logoff.