Document Actions
SMART
Select from the options below to ask a question about Radio Spectrum Management or this website.
General SMART questions
How do I set myself up as a new client in SMART?
How do I get a new activation code?
How often do I need to check my email for communication from RSM?
I want to apply online but I don't have a computer, where can I go?
Is there still an RSM office I can go to?
Where can I send feedback on SMART?
Client details
Online applications
I need some help completing an application.
I've paid my fees but I haven't received my paper licence.
I have a technical issue about my application that I wish to discuss.
Can I get my online application processed urgently?
I've applied for a licence I don't need anymore. What can I do?
Can my application be saved if I don't know something, and come back to it later?
Can I attach supporting documentation with my online application?
If I make a mistake in my application, how can I fix it?
Can I make multiple applications?
How do I engage and pay for an external engineer?
User Names and Passwords
Why do my User Name and Password / Client Key no longer work?
What is a User Name and Password?
Where do I get a User Name and Password?
How do I change my Password to something I can remember?
I forgot my User Name and Password, what do I do?
I forgot my Password only, what do I do?
Can I create multiple User Names for my organisation?
Why is SMART requesting multiple contact people for my User Name?
Licensing Agencies
How do I know if I need Licensing Agency approval?
If I need Licensing Agency recommendation on my application, what is the turnaround time?
Interference/Compliance
Can I lodge an interference complaint online?
Searching
What can I search using SMART?
If the above has not answered your question, please send your question to the Radio Spectrum Management team.
