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SMART

 

Select from the options below to ask a question about Radio Spectrum Management or this website.

 

What would you like information on?    

 

General SMART questions

How do I set myself up as a new client in SMART?

How do I activate my account?

How do I get a new activation code?

How often do I need to check my email for communication from RSM?

I want to apply online but I don't have a computer, where can I go?

Is there still an RSM office I can go to?

Where can I send feedback on SMART?

 

Client details

How do I change my details?

Who can view my details?


Online applications

I need some help completing an application.

I've paid my fees but I haven't received my paper licence.

I have a technical issue about my application that I wish to discuss.

Can I get my online application processed urgently?

I've applied for a licence I don't need anymore. What can I do?

Can my application be saved if I don't know something, and come back to it later?

Can I attach supporting documentation with my online application?

If I make a mistake in my application, how can I fix it?

Can I make multiple applications?

How do I engage and pay for an external engineer?

 

User Names and Passwords

Why do my User Name and Password / Client Key no longer work?

What is a User Name and Password?

Where do I get a User Name and Password?

How do I change my Password to something I can remember?

I forgot my User Name and Password, what do I do?

I forgot my Password only, what do I do?

Can I create multiple User Names for my organisation?

Why is SMART requesting multiple contact people for my User Name?

Can I give my User Name and Password to my Approved Radio Engineer/Certifier or an agent making an application on my behalf?

 

Licensing Agencies

How do I know if I need Licensing Agency approval?

If I need Licensing Agency recommendation on my application, what is the turnaround time?

 

Interference/Compliance

Can I lodge an interference complaint online?

 

Searching

What can I search using SMART?


If the above has not answered your question, please send your question to the Radio Spectrum Management team.

 

Last updated 8 October 2009