Document Actions
SMART
Select from the options below to ask a question about Radio Spectrum Management or this website.
General SMART questions
How often do I need to check my email for communication from RSM?
I want to apply online but I don't have a computer, where can I go?
Is there still an RSM office I can go to?
Where can I send feedback on SMART?
Client details
Payments/Invoicing/Fees
Why am I not getting a 10% discount for paying my engineering fee online?
Why is there a 10% discount for online fee payments?
Can I pay my infringement fee online?
Applications
I need some help completing an application.
I've paid my fees but I haven't received my paper licence.
I have a technical issue about my application that I wish to discuss.
Can I get my online application processed urgently?
I've applied for a licence I don't need anymore. What can I do?
Can my application be saved if I don't know something, and come back to it later?
Can I attach supporting documentation with my online application?
If I make a mistake in my application, how can I fix it?
Can I make multiple applications?
How do I engage and pay for an external engineer?
Client IDs/Keys/Passwords
Where do I get a client key and password?
How do I change my password to something I can remember?
I forgot my client key/password, what do I do?
Can I create multiple client IDs for my organisation?
Why is SMART requesting multiple contact people for my client ID?
UserIDs/MED Accounts
What is the difference between my User ID and password and my client key and password?
How do I get my staff individual logons?
Licensing Agencies
How do I know if I need Licensing Agency approval?
If I need Licensing Agency recommendation on my application, what is the turnaround time?
Interference/Compliance
Can I lodge an interference complaint online?
Searching
What can I search using SMART?
If the above has not answered your question, please send your question to the Radio Spectrum Management team.
