How can I register an interference complaint?

What type of interference is affecting you?

Commercial

Domestic

Public safety

Commercial

The process

During business working hours 8:30am to 5pm, Monday to Friday except public holidays, please phone 0508 RSM INFO 0508 776463 and you will be connected to an RSM representative. We will allocate your complaint to a Radio Inspector within your area. The Radio Inspector will get back to you shortly to arrange investigation.
 

Our commitment

Interference complaints will be responded to, and remedial action commenced within 1 working day of being lodged for 95% of commercial radiocommunications complaints.

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Domestic

The process

Experience has shown that very often the cause of interference will be found in the household affected, and may be solved by the householder.  Please ensure your reception problems are caused by external interference and not by incorrectly installed equipment or interfering equipment installed in your home.

• What does my interference look or sound like?

• How can I fix my interference?

If you cannot resolve the problem yourself, we recommend you contact your local service technician in the first instance. If your local service technician is unable to resolve the problem for you, RSM can provide an interference investigation service for radio and television reception problems within the coverage area of the radio or television station affected. In this case, please complete the questionnaire attached to our publication PIB 9A Radio Frequency Interference (RFI) – Investigation and Resolution Guide. Please note that we cannot investigate your reception problem without a completed questionnaire.

Please call us on our freephone 0508 RSM INFO (776 463) if you need more information.
 

Our commitment

Interference complaints will be responded to, and remedial action commenced within 2 working day of being lodged for 95% of domestic interference complaints.

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Public safety

The process

During business working hours 8:30am to 5pm, Monday to Friday except public holidays, please phone 0508 RSM INFO 0508 776463 and you will be connected to an RSM representative who will take your call and immediately contact appropriate staff to deal with the interference.

For after business hours occurrences of harmful interference, please call 026 106091 and you will be connected to our 24 hour call out paging service.  Please do not call this number unless harmful interference is being experienced on frequencies used for international safety services.  The service is available 7 days a week, 24 hours a day.
 

Our commitment

Interference complaints will be responded to, and remedial action commenced within 2 hours of being lodged for 95% of complaints of interference affecting public safety services. Top